How to Write a Customer Story: 5 Do’s and 5 Don’ts for a Compelling Narrative
What is a customer story? A customer story is a way of telling a client success story in an engaging fashion by demonstrating the results...
Beyond Emojis: How Writers Can Achieve Emotional Granularity
In a 2018 “Wired Guide to Emoji,” writer Arielle Pardes wrote that emojis, designed to “add emotional nuance to otherwise flat text,” are...
Concept Creation: How the Words You Choose Affect Consumer Perception
There are a few things that separate us from our closest primate cousins, the bonobos and chimps. Even though bonobo brain circuitry has...
Writing About Pets: How to Create Purrfect Content for Pet Clients
There’s no denying the instant joy and bubbly feelings we get when viewing an adorable talking puppy or kitten video, photo or meme....
How to Be More Attuned to Cross-Cultural Concepts in Your Content
One of humanity’s major adaptive advantages is that we live in social groups, writes Lisa Feldman Barrett in her book ‘How Emotions are...
Are There Universal Emotions? Brain Science Findings Challenge Our Storytelling Assumptions
There is a YouTube musical artist who goes by the name Puddles Pity Party who often sings pop song covers. Dressed in a white clown suit,...
How Emotional Science Can Help You Create More Striking Narratives
In Lisa Feldman Barrett’s book ‘How Emotions are Made,’ the neuroscientist offers a compelling look at how the human brain simulates...
Bounded Rationality: Why Customer Behavior Is Tough to Predict
For decades, economists have tried to understand how people make decisions. In studying some behaviors, economists in the 1960s offered...
Paradox of Choice: How Too Many Choices Might Overwhelm Your Audience
What is the Paradox of Choice? A concept coined by American psychologist Barry Schwartz, the Paradox of Choice is a phenomenon where...
Confirmation Bias: How Can You Avoid Tunnel Vision in Your Marketing?
What is a confirmation bias? A confirmation bias is a tendency to seek out, process, evaluate, or rely on information that reinforces or...
What Is Clubhouse? An Intro to the Social Platform of the Moment
What is Clubhouse? Clubhouse is a voice-based social platform where, instead of communicating via typed message, people have real-time...
Voice of the Customer Marketing Guide: 5 Do’s, 5 Don’ts, and 3 Examples
As a content marketer, it’s your job to create the type of copy that meets goals. While every company’s aspirations are different — from...
The Ambiguity Effect: Why We Opt for Known Options (and What That Means for Marketers)
What is the Ambiguity Effect? The Ambiguity Effect is a cognitive bias that occurs when people avoid products or services they consider...
The Noble Edge Effect: Why We Reward Social Responsibility
What is the Noble Edge Effect? When consumers perceive a company as being noble — whether through donating to charity or supporting...
What Is an Article?
We’re here to help you choose the most appropriate content types to fulfill your content strategy. In this series, we’re breaking down...
What Is an Ebook?
We’re here to help you choose the most appropriate content types to fulfill your content strategy. In this series, we’re breaking down...
What Is a White Paper?
We’re here to help you choose the most appropriate content types to fulfill your content strategy. In this series, we’re breaking down...
What Is Email Content?
We’re here to help you choose the most appropriate content types to fulfill your content strategy. In this series, we’re breaking down...
What Is a Customer Story?
We’re here to help you choose the most appropriate content types to fulfill your content strategy. In this series, we’re breaking down...



















